- Job Title– Assistant Manager / Deputy Manager – Services
- Location– RA Mines
- Education:B. Tech / diploma/ graduation
- Work Experience– 8- 10 years
Ensure Service Engineer adopt correct & safe practice of machine maintenance
To monitor desired availability of the machine through DPR & Monthly report
Keep tab on customer outstanding (Parts & AMC) collection within the time period assigned by the management. Also responsible for collecting the C Form
Should meet Project Manager / Mechanical –Head on every visit & discuss about the progress & planning with them & have signed MOM.
Should judge the warranty replacement (Tech – comm.) before sending claim to HO.
Should be present during the commissioning of the machine & plan further action (such as parts, training etc.)
Ensure that service dept. processes are established concerning all service work & to improve operational quality & efficiency of the service department.
Increasing the customer satisfaction level.
Monitoring Customer spare parts stock and plan for necessary action.
Monthly meeting with team & understanding the support required & also discuss about company goals ,
Ensure that the work place environment is as per the safety norms.
Achieving Spare Parts Target