KPMG

IT Service Management

KPMG

Sep 6th, 2022
KPMG is one of the world’s leading professional services firms, providing innovative business solutions and audit, tax, and advisory services to many of the world’s largest and most prestigious organizations.
KPMG is widely recognized for being a great place to work and build a career, and is consistently named one of the nation’s “100 Best Companies to Work For” by Fortune magazine. Our people share a sense of purpose in the work we do, and a strong commitment to community service, diversity and inclusion, and eradicating childhood illiteracy.

A purpose-driven culture and a strong foundation for career success is what you will find at KPMG LLP. We start by enabling you to take personal responsibility for your own career development. Then we support you with the people, processes and experiences to help turn your goals and aspirations into a powerful plan of action. Join the firm that has won numerous prestigious workplace awards and is as invested in your career as you are.

KPMG invites you to reach higher in your career. It all begins by joining the firm that will help you to build a career the way you want it to be built.
345 Park Avenue, New York, NY
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KPMG Business Services S.r.l. (KBS)è una società parte del Network KPMG, che raccoglie al suo interno diversi centri di expertise al servizio delle varie Line of Business. Human Resources & Training, Marketing & Communication, IT, Finance, Risk Management, Purchasing & Facility Management, Corporate Social Responsibility, questi i dipartimenti che compongono la società e che si impegnano ogni giorno a garantire servizi di qualità secondo i più alti standard professionali. Le competenze multidisciplinari dei team KBS aiutano i professionisti KPMG a perseguire il nostro purpose, ispirando fiducia e incoraggiando il cambiamento.

Siamo alla ricerca di persone appassionate di IT Service Mangement(ITSM) da inserire nel nostro dipartimento IT interno a diretto riporto del Coordinatore ITSM. I candidati selezionati saranno coinvolti in:

  • Aggiungere nuovi servizi al Service Catalog, e contribuire a definirne i modelli di erogazione.
  • Monitorare i processi di ITSM e fornire raccomandazioni in base ai KPI.
  • Costruire nuovi report e dashboard per favorire l’attività di monitoring dell’ITSM.
  • Definire nuovi processi IT, e migliorare i processi esistenti.
  • Implementare i processi IT negli strumenti di ITSM.
  • Supportare e mantenere gli strumenti di ITSM.

I candidati ideali sono in possesso dei seguenti requisiti:

  • Passione per l’eccellenza nell’erogazione del servizio.
  • Orientamento al miglioramento continuo.
  • Esperienza nei concetti e metodologia ITIL, eventuali certificazioni nell’ambito sono considerate un plus.
  • Conoscenza di strumenti di service management, come Jira Service Management, Assyst o ServiceNow.
  • Attitudine a lavorare in ambienti complessi, con alti requisiti di security e compliance

I dati richiesti verranno trattati nell’assoluto rispetto delle disposizioni contenute nel Regolamento Europeo 679/2016 (General Data Protection Regulation – “GDPR” o “Normativa Privacy”) e sue successive modificazioni ed integrazioni.

KPMG Advisory S.p.A. garantisce le pari opportunità.

Per maggiori informazioni, visita http://www.kpmg.it/www.kpmg.it

If you require alternative methods of application or screening, you must approach KPMG directly to request this, as we're not responsible for the employer's application process.

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